- How can I create a customer account?
To create a customer account, you must go to the “My account” section, select the “Register” option, and fill in the requested information.
- How can I sign up for the email newsletter?
To sign up for the email newsletter, you must go to the subscription page where you will find a box to enter your details and email address, then click on “Subscribe.”
- What payment methods are available?
We accept the following payment methods: credit and debit cards, bank transfers or deposits, and cash payments at OXXO stores.
- Where can I request my invoice?
Click on the following
link to request it.
- Do promotions apply to any payment method?
Our promotions apply to any payment method.
- Can I cancel my order before it is shipped?
Once payment has been made, cancellations are not accepted.
- Can I change my order before it is shipped?
You may change your order before it is shipped by filling out and sending the change request form, provided that the product amount is equal to or greater than the one initially chosen. This does not apply to special or custom orders.
- Can I place gift orders?
To place a gift order, when making the purchase you must specify the following: - Billing address - Address to which the product will be shipped -
- Are the products identical to the photo?
You are purchasing a fine handcrafted product, so the colors and shapes of some materials may vary; these components are subject to availability. We appreciate your understanding. Photographs are for illustrative purposes only. Like any craft, amber may occasionally have small imperfections, which are proof of the authenticity and originality of each piece, making them unique.
- Can exchanges and returns be made?
We do not offer returns. You may exchange your product only in the event of manufacturing or material defects. You have 2 business days from the receipt of your piece to request a product exchange by sending an email to
joyeriaquintosol@gmail.com. QS reserves the right to determine if the exchange is valid. No exchange will be made for damage caused by mishandling. Discounted and/or clearance merchandise is not eligible for exchange or return. Amber, being a plant-based resin, does not have any type of warranty. However, we can perform repairs at an additional cost. When an exchange is approved, we will send you an email with the shipping address, and you will receive your replacement once we have received the returned product. To process an exchange, it is necessary to have the receipt or purchase order number and return the product in the same condition as received, with the original case and packaging, and without signs of having been used, washed, or damaged.
- What is the shipping process?
Deliveries are made through a courier service. Once your order is complete, you will receive an email with your tracking number so you can track your order. Days before delivery, you will receive an email with the date and time of product delivery. After the order has been delivered, we will send you an email confirming its delivery.
- How long does it take for my order to arrive?
Starting from your purchase, we will process your order in one business day and notify you of the shipment within 3 business days at the latest. Once processed, the package will arrive within the estimated business days. Exceptions may occur in some cases, depending on the courier service.
- How can I check the status of my order?
In the confirmation email sent upon purchase, we will include a link that will let you know if your order has been shipped. You can also access this information by logging into your customer account and entering the “order status” section. Please note that an email will also be sent to you when shipping begins.
- How will the product be packaged?
Clothing and linens are wrapped perfectly in tissue paper, and for added protection, in a cellophane bag, and finally placed in a shipping box. For jewelry pieces, each will be packed in an individual box with a gift ribbon and then shipped inside a shipping box.
- Can the order be received by someone else?
If you are not available at the time of delivery, it can be received by someone else. We will inform you via email when your order has been delivered. We are not responsible if someone other than the buyer receives the package.
- What happens if no one is available to receive the order?
If no one is available to receive it at the time of delivery, a second delivery attempt will be made. This second delivery will occur a few hours later or at some point the following day, depending on the time the first delivery was attempted. In the event that no one is available to receive the product on the second attempt, it will be taken to a collection center. You will need to pick up the product at that collection center, or you may request another delivery for an additional cost.
- How do I care for and keep my Quinto Sol jewelry clean?
Silver jewelry inevitably tarnishes (turning a dark or gray tone) when in contact with air. For this reason, we recommend that you keep it in its original QS packaging when not in use. Polished or shiny surfaces of silver pieces can be rubbed with a silver cleaning cloth, which can be purchased in this same online store or at our physical store. The piece is carefully polished with the cloth until it has a mirror-like shine. Matte-textured parts should not be polished, as they will lose their finish. In case the piece has natural stones, pearls, or materials other than silver, we recommend polishing the piece carefully to avoid rubbing the stones, and with proper care to avoid loosening any solder or mounting. If you have any doubts about how to clean your piece, please visit our store; we would be happy to provide the service at no cost.
- I received a Quinto Sol piece as a gift, but it does not have a receipt or a certificate of authenticity and warranty. Can I make an exchange?
It is not possible to make any exchange without your receipt or purchase order number. Our system cannot process it if we do not have one of these documents.
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Is my data safe when entering the Stripe payment system? Buying from Quinto Sol is completely safe! The Quinto Sol site has a data encryption system that allows your information to travel securely across the internet.
We protect your information during the journey from your computer, smartphone, or tablet to our server. We encrypt data securely (TLS), thereby meeting the highest online security standards. PCI-DSS monitors and certifies our actions. So don’t worry, no one will see your financial data. Ever. We only send the payment and your email address to sellers.
- Peace of mind with your purchases
We will take care of protecting your money until you have your purchase. When you pay, the seller can see the money in their account, but they must wait to be able to use it. We set it up this way so that you have time to receive the product and evaluate it.
